Refund Policy

1. How pricing works

PDF Password Recovery (pdfpassword.net) operates on a strict pay-after-success model. The pipeline is:

• You upload an encrypted PDF file.
• Our GPU cluster attempts to recover the password — no charge is placed on your card during this stage.
• Only if the password is recovered and verified do we send the payment request.
• If we fail to recover the password, no payment is charged and no refund is necessary.

Because of this model, the practical refund rate is near zero: we never collect money for work we couldn't complete, and the password is verified against the actual file before you pay.

2. When a refund is possible

A refund can be issued only in one case — the password we delivered does not unlock the file. If that happens:

• Contact us within 14 days of payment at the address on the contact page.
• Include the job tracking link and a short description of what happens when you enter the password.
• If we confirm the password does not open the file, we refund 100 % of the amount charged to the original payment method within 5 business days.

3. When a refund is NOT possible

Because payment is triggered only after successful recovery, we do not issue refunds in the following cases:

• You changed your mind after receiving the working password or decrypted file — the digital service is fully delivered.
• You no longer need the file you submitted — the work was completed regardless.
• The file was uploaded without authorization and the legitimate owner contacted us later — we will cooperate with the owner, but the recovery work was already performed.
• Chargebacks without first contacting us — please reach out so we can resolve legitimate issues directly and refund if appropriate.

4. Cancellation

You may cancel a pending recovery at any time by closing the status page or emailing us the tracking link. Since no payment is charged until the password is recovered, cancellation does not produce a refund — it simply stops the job.

5. Contact

Questions or disputes about billing should be sent to the address listed on our contact page. We reply within one business day.